Customer Testimonials

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DealerRater Oct 14, 2023

Absolutely fantastic car buying experience. JW is a great guy and John Roberts Nissan was the exact opposite of your typical dealership… no pushy sales tactics just a genuine concern for putting you in the right car, which for me was a 2023 Nissan Ariya. Can’t recommend JW enough!

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DealerRater Sep 30, 2023

Had a great experience. JW Was very helpful and answered all questions. Highly recommend him if you would like to purchase a car!!

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DealerRater Sep 23, 2023

JW was super helpful and personable! I recommend him and his colleagues at John Roberts Nissan! Thank you for helping find and get me into my new car so quickly!

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DealerRater Sep 9, 2023

Jeremy was incredibly helpful, professional, and kind. He was very knowledgeable and communicative with all of our questions. We could not have asked for a better experience.

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DealerRater Sep 7, 2023

It was very clean and everyone was very friendly and gave great information on the vehicles that we were interested in.

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DealerRater Aug 10, 2023

Best car buying experience ever! There was no beating around the bush and Jeremy Woods was super helpful and engaging!

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DealerRater Jul 29, 2023

We had a great experience purchasing my new car. Everyone talked to us and was so friendly throughout the whole process. Everything was discussed prior to paperwork and they were not pushy about anything we wanted!

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DealerRater Jul 17, 2023

All out a great experience, from salesman to the financial services. No hassle with the price.

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DealerRater Jul 5, 2023

Very easy to work with. Made buying a new car an easy process. Would definitely recommend!

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DealerRater Jun 26, 2023

So proud of my new Pathfinder, would like to thank Jeremy Woods for being an amazing salesman. Thanks John Roberts Nissan for your awesome team.

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DealerRater Jun 21, 2023

John Roberts is a great dealership! Jeremy Woods is the best salesman I’ve worked with his knowledge and kindness is second to none.

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DealerRater Nov 2, 2022

Kenneth Hayes was amazing. He assisted us all throughout and was able to answer the questions we asked. Overall it was a great experience. Thanks

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DealerRater Oct 3, 2022

I always like to deal with Erika Russell and Patrick Ruff for our vehicles need

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DealerRater Oct 2, 2022

Patrick Ruff and Erika Trussell always ensure I have great service and that I leave in a safe vehicle. They know how much driving I do and take extra time to ensure I don't have any issues between service visits. I wouldn't go anywhere else.

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DealerRater Sep 29, 2022

Erika Russell and Patrick Ruff never fail to diss appoint. They are professional, knowledgeable and above all very friendly. Work is always performed perfectly!!

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DealerRater Sep 18, 2022

Convenient and professional. This was my 3rd visit to this dealership and so far i have not experienced any problems.

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DealerRater Sep 14, 2022

Always good service. I am always pleased with John Roberts Nissan Service. The staff always welcomes you with a smile.

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DealerRater Sep 9, 2022

Always good service! I was skeptical on this visit since it was battery and/or other electrical related. They found 2 issues which were covered under warranty. I was in and out in a couple of hours. Not bad for an issue like that.

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DealerRater Sep 5, 2022

We didn’t gat to the dealership until 7pm and everyone stayed late, until 10pm, to complete our purchase. Everyone was super nice and helpful.

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DealerRater Sep 4, 2022

Very pleasant, knowledgeable, and responsive staff. Was here to get my car serviced and recall work done. Nice waiting lounge to sit in!

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DealerRater Sep 2, 2022

I am always pleased with John Roberts Nissan Service! The service advisors are welcoming and friendly and keep you well-informed throughout the service. The work performed is always high quality. From routine oil changes and tire rotations to any expected maintenance, I take my Pathfinder to no one else but John Roberts Nissan Service.

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DealerRater Aug 25, 2022

Very fast oil change and tire rotation. Was in and out within an hour. Very nice and clean waiting area.

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DealerRater Aug 18, 2022

I have always had excellent service with this dealership. I am a repeat customer and look forward to continuing my relationship.

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DealerRater Aug 11, 2022

The staff always welcomes you with a smile and make you feel like you are at home. Excellent sales and service. 16 years and 4 vehicle upgrades. I will not go anywhere else.

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DealerRater Aug 2, 2022

Easy to get a service appointment…great reminders…pleasant experience during my relatively short wait…definitely recommend!

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DealerRater Jul 30, 2022

The service attendant provided excellent service and was very attentive. Thank you for such a wonderful first experience with your service department.

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DealerRater Jul 26, 2022

Excellent service. The staff welcomed me by name as I drove in to the shop.

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DealerRater Jul 24, 2022

The staff are always friendly and welcoming. They make me feel at home and are always transparent with information regarding my vehicle service and recommendations. I'd recommend John Roberts Nissan to anyone.

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DealerRater Jul 23, 2022

All of the employees at John Roberts are very knowledgeable, and are very helpful in every way. 🙂

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DealerRater Jul 20, 2022

John Roberts provided sales of my 2 Nissan vehicles, routine service and warranty service . Convenient location and great service.

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DealerRater Jul 20, 2022

Received an oil change.. Very friendly. Great service. You pull up and drop off they take care of the rest.

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DealerRater Jul 9, 2022

Another great service experience! Have had my Nissan vehicles serviced at John Roberts for last 10 years and will not use any other dealership. Fantastic dealership and customer partner!

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DealerRater Jul 5, 2022

I always receive great service and care at John Roberts Nissan. They don't try to oversell and ensure my vehicles leave the dealership in great condition and most importantly SAFE!

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DealerRater Jun 16, 2022

Everyone is always friendly! They promptly took care of my issue and as always I enjoyed the experience. John Roberts Nissan is one of the only places I can confidently take my vehicle knowing they will honest with me.

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DealerRater Jun 7, 2022

Great service from the moment you drop your car, to great coffee, to interaction with service personnel.

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DealerRater Jun 3, 2022

Great service! Great prices! Had my service completed in a timely matter with a nice lounge area.

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DealerRater May 30, 2022

Excellent personal experience. My old Camry finally gave out after 25 years while driving on I-24. So I was going to be looking for a new vehicle eventually.

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DealerRater May 22, 2022

Friendly service felt welcome great group of people dealership was clean and service was great

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DealerRater May 20, 2022

I chose this Dealership to purchase my last 3 cars for a reason. A woman purchasing a car can be treated differently. I was not, and have enjoyed every encounter with John Roberts. This warranty repair was no different. Great customer service from the moment I arrived. I tried a shortcut to go to Murfreesboro Nissan near my home, and what a mistake that was.... I will not go anywhere else. THANK YOU BREYDON! and all the service crew and Jeremy for stopping by to say Hi! I enjoyed the kids' room for a meeting room.

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DealerRater May 16, 2022

Dylan Zinn was easy to work with and found us exactly what we wanted. The sales manager listened to us and helped us get the best deal.

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DealerRater May 11, 2022

Great service and work was done in a timely manner. They helped my wife set up things on the car that were not set up when we purchased the car

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DealerRater Apr 29, 2022

Erika Trussell was great, took good care of my truck. Work excellent and returned to me cleaner than when I left it.

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DealerRater Apr 26, 2022

Patrick and Erica always provide the absolute best service possible. They are extremely knowable and very friendly. They will give you an assessment but will never put pressure on you for any service. I have been a customer for ten years and hope to continue for many years to come.

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DealerRater Apr 23, 2022

Great a a a a a a a a a a a a a a a

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DealerRater Apr 15, 2022

Excellent service department. Randy is a honest technician you can always depend on to do the job right the first time.

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DealerRater Apr 14, 2022

Erica got me and out in timely manner, work was completed as requested, car was cleaner when returned to me.

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DealerRater Apr 6, 2022

Friendly, fast service! I was only there about 45 minutes for a oil and tire change. Thanks Erika. Your the best!

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DealerRater Apr 6, 2022

I went in at my scheduled time and they had me out in excellent time.

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DealerRater Apr 3, 2022

Great customer service, friendly, knowledgeable about the vehicles. Willing to go above and more to make the customers feel at ease in the buying process.

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DealerRater Mar 9, 2022

John Roberts Nissan is the best, I always get good service when I come in!!

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DealerRater Mar 3, 2022

I have consistent, excellent service at John Roberts Nissan. I have 3 vehicles from Roberts and all are serviced there. Patrick and Erika make sure my vehicles are right every time.

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DealerRater Feb 27, 2022

Great service department. The service techs did a great job in giving me a complete detailed report of the problem and report.

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DealerRater Feb 23, 2022

Richard did great working me into the schedule and the turn around time was minimal.

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DealerRater Feb 20, 2022

The service department was excellent. They explained everything that was going to be done and what needed done. Service was completed in a timely and professional manner.

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DealerRater Feb 20, 2022

Great service every single time I go to John Roberts Nissan. Patrick and Erika make sure my vehicle is 100 percent right before I leave.

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DealerRater Feb 13, 2022

Best car buying experience we’ve had. Jeremy was great to work with. No games, no high pressure tactics, just honest dealings. This is rare in dealerships and is greatly appreciated. You have earned our business long term. Thank you!

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DealerRater Feb 12, 2022

I knew what I wanted and they made it happen. Absolutely no qualms with their friendly and helpful purchase of a new truck.

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DealerRater Feb 4, 2022

Friendly employees, quick and efficient service. Completely fills my needs. Would highly recommend to anyone looking for a car

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DealerRater Feb 3, 2022

Excellent service and attentive staff Work was completed more quickly than anticipated. I will return

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DealerRater Jan 26, 2022

Our salesman was great! He did everything he could to not only get us the car we wanted, but also with the best deal. Thank you so much!

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DealerRater Jan 24, 2022

Great folks to work with, Great Service, Let you know upfront any charges. Will br back

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DealerRater Jan 21, 2022

Great Service, Let you know upfront any charges. Would love to receive discount coupons. This day and time everything is expensive. I am retired, and look for sales, coupons, or deals. But over all I give them 5 stars.

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DealerRater Jan 9, 2022

Always very friendly and kind. They ask questions and explain any type problems they might find. Have been satisfied with them since purchasing my 2015 Altama.

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DealerRater Jan 6, 2022

Richard Journey was very helpful and kept me informed throughout the entire process. I was very concerned that I had a major electrical issue and their investigation pointed to a faulty battery which saved me an extra fee to diagnose computer codes. I also appreciate the driver’s side getting a much needed vacuuming.

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DealerRater Jan 6, 2022

Great folks to work with. A real family vibe with no high pressure. Extremely helpful in getting new car titled in grandson’s name.

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DealerRater Jan 5, 2022

My experience, from buying Our Mini Cargo Van and getting it's first oil change has been a really good experience...Everyone at the Dealership has been exceptionally friendly and professional...

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DealerRater Dec 5, 2021

I have been doing business with John Roberts Nissan for over 12 years and my wife and I have purchased 4 vehicles there. I am treated like family and always receive excellent service. I will continue to do business with them as I don't intend to ever do business with anyone else. I highly recommend them and especially their service department.

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DealerRater Dec 5, 2021

Very fast accurate and good service. Checked records and got me all the services I needed

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DealerRater Dec 3, 2021

Everyone was very attentive and polite. The waiting area was well stocked, clean and very comfortable. The work was performed quickly and completely and I was back on the road. We’ve been using this dealer for service for over 5 years and have purchased 3 vehicles from them in that time. I’ve never had a bad experience here.

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DealerRater Dec 1, 2021

Everyone in there are true professionals. Never let me down! Took me in even with the online service scheduling glitch on a very busy day. Thank You all very much.

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DealerRater Dec 1, 2021

WONDERFUL SERVICE -VERY FRINDLEY AND ALWAYS TRYING TO FIND WAYS TO MAKE EVERY VISIT WORTHWHILE.

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DealerRater Dec 1, 2021

My salesperson was nice. I felt the experience was overwhelmed by the increased pricing on the purchase of a vehicle. I think the price increases over sticker are somewhat unreasonable and slightly akin to taking advantage, especially given that I am a Nissan employee. The vehicle did have some visible scratching and almost 5k miles so I felt sticker would have been much fairer.

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DealerRater Nov 13, 2021

Everything was great from the time I pulled into the service department. Erika always makes me feel right at home and make sure I am happy. Randy did my work in the shop and he is the best ever

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DealerRater Nov 10, 2021

They were very professional and explained they were short staffed. Erika Trussell was fabulous. She kept me informed of the the status of my car. And, of all days, there were computer problems, but this staff managed all with a smile .

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DealerRater Nov 1, 2021

I always enjoy working with Joe and Tristen. They are down to earth folks that are easy to talk to. They are always helpful and their confidence and knowledge of the products help me make informed decisions. Josh Templeton was great on my last purchase and Tommy Pollina has been there for is on others.

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DealerRater Oct 31, 2021

I always get good service from this dealership. Just wish they would update their phone app to include warranty issues with a new vehicle.

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DealerRater Oct 31, 2021

Both Roberts Nissan and Roberts Toyota have a excellent dealership. Specially the over and beyond service written Ericka. Attentive always there or just happening to pop in place when you need her. Dedicated service we need more people like her in this world, positive, smart, and caring. I only wish you would have a carwash????? In other major cities they clean your auto / truck inside and out. This would make for a repeat customer.

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DealerRater Oct 28, 2021

Overall experience at the dealership was positive. Dissappointed that the Nissan employee discount was not honored.

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DealerRater Oct 25, 2021

Erika continues to be the reason we return to JRN. She is a knowledgeable service coordinator who cares about the experience of her customers. We trust that our vehicle will be repaired expertly and efficiently, when working with her. As long as she continues to work in the service center, we will continue to bring our vehicles to JRN.

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DealerRater Oct 22, 2021

I experienced no wait time for my scheduled appointment time. The wait time while repairs were being done was no more than anticipated.

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DealerRater Oct 3, 2021

During a recent purchase at the dealership; I had an attentive salesperson. Although, a previous customer from the night before soon needed the assistance of my salesperson. After, only a few minutes, Reggie, a Manager, decided to assist me until my salesperson returned. Thank you for the teamwork to complete the deal.

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DealerRater Oct 3, 2021

They listened to what I wanted and didn’t beat around the bush, salesman and on line salesperson worked together

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DealerRater Oct 2, 2021

I have an older Nissan Titan and have always had it serviced at this dealership

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DealerRater Oct 1, 2021

Friendly easy to work with. Helpful with explaining the features of the new truck. Highly recommend

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DealerRater Sep 30, 2021

Excellent customer service! Matt is always upfront with the service needed on our car and it does not take too long to get the service done

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DealerRater Sep 25, 2021

Great people and place. very efficient and knowledgeable Personnel customer service people. Erica Trussell was very good at her job.

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DealerRater Sep 16, 2021

Dropped vehicle off and repair was made quick and I was back on the road!

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DealerRater Sep 14, 2021

I am a returning customer and have always had a great experience. This was no exception. Joe was kind and knowledgeable.

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DealerRater Aug 23, 2021

Service personnel were waiting when I pulled into the service bay. Explanation of work performed was excellent. My truck was protected from dirt while being serviced.

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DealerRater Aug 18, 2021

Everything went well, as usual. I like the attention they give to me and other customers as we go through the service process. Good job!

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DealerRater Aug 18, 2021

Employees were courteous, from making the original appointment and the day of service. The service lady explained what was needed for my visit in addition to oil change. I’ve been coming for at least five years so satisfied with service.

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DealerRater Aug 16, 2021

I was very pleased with Jeremy Fleming, he was very helpful in answering all my questions. He was very knowledgeable in our concerns in what would bve the best vehicle for us.

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DealerRater Aug 14, 2021

Really good experience great salesman and no pressure.Would recommend to anybody either buying or trading to visit you first.

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DealerRater Aug 14, 2021

They were awesome and took care of everything I needed. I shopped prices , mileage and year as nd they had the best used car deals. Jeremy helped me with my financing and made an appointment for me to get a couple of scratches fixed on the vehicle. John Toberts Nissan is top notch.

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